This document explains who we are and the legal terms and conditions which apply to your use of metriful.com and to your purchasing of products from us.

Information about us

metriful.com ("the Website") is owned and operated by Metriful Ltd ("Metriful", "we", "us", "our"). We are registered in England and Wales under company number 12397348, with a registered office at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Our business address is: Boston House, Downsview Road, Wantage, OX12 9FF, United Kingdom. Our UK VAT registration number is GB408604017. Our German VAT registration number is DE350724410.

It is our responsibility to supply you with goods and services that meet your consumer rights. Please contact us if you have any concerns that we have not met our legal obligations.

Governing law and jurisdiction

These Terms & Conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

No waiver

Our failure to insist upon or enforce any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right of Metriful Ltd.

Website Terms of Use

Please read these terms of use ("the Terms") carefully. By using the Website you confirm that you have read, understood and agree to the Terms in their entirety. If you do not agree, you must not use the Website.

Content on the Website includes, without limitation, all computer software, code, pages, text, images, graphics, logos, audio, video and other material appearing on the Website (the "Content").

We reserve the right to revise and amend the Terms to reflect changes in market conditions affecting our business, or changes in relevant laws and regulatory requirements. You will be subject to the Terms in force at the time that you use the Website.

Links to other websites

To provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave metriful.com, and we are not responsible for any content, materials or other information located on the linked website. If you decide to visit any of the linked websites, you do so entirely at your own risk.

Your use of this website

You may only use the Website for lawful purposes and you may not use it in a way that infringes the rights of any other person.

You may not, without our prior written consent, copy, frame, republish, distribute, re-post, broadcast, edit, or reproduce in any way the Content of the Website.

Your commercial or business use of the Content, in part or in whole, is strictly prohibited without our express permission.

Intellectual property

All rights, including copyright and other intellectual property rights, in this Website and its Content are owned by or licensed to Metriful Ltd. We make no representation or warranty as to whether your use of or dealing with the Content either will or will not infringe the rights of third parties.

"Metriful" is a registered trademark of Metriful Ltd in the UK, EU, USA and in other countries.

Your use of the Website and its Content grants no rights to you in relation to our intellectual property rights, or those of third parties.

If you submit information (not including personal information), text, images or other content to us, you confirm that you have the right to use these materials and grant us a right to use them at our own discretion (with or without attribution) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.

Safety and continuity of the website

Although we attempt to provide constant, uninterrupted access to the Website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay caused by interruptions to the Website.

Although we attempt to ensure that the Website is free from viruses and other harmful content, we cannot guarantee that your use of the Website will not damage your computer. It is your responsibility to provide safeguards against damage on your computer, such as installing antivirus software.

Terms of Sale

It is important that you read and understand these Terms of Sale before ordering any products from the Website. All orders for products on metriful.com are subject to these Terms of Sale.

We reserve the right to decline to trade with any company or person. We may decline to accept your order, whether or not payment has been received, by giving notice of non-acceptance to you by telephone or email. Further, we may cancel orders which have been accepted by giving written notice of such cancellation to you by telephone or email. If we reject or cancel an order for which payment has been taken, we will refund the full amount to you without undue delay.

Prices for orders delivered to the EU or UK are displayed inclusive of local VAT, according to the delivery country rate. You will be supplied with an email VAT receipt after payment. We will supply a paper invoice or receipt on your request, subject to an administration charge of £25 GBP.

Prices are displayed and charged in the national currency of the delivery country you select. To avoid currency conversion fees, you should ensure that the correct currency is displayed at the final checkout page, and that your payment method is denominated in the same currency. Despite this, some payment methods may charge you a conversion fee.

EU VAT reverse charge

We can supply goods to VAT registered businesses in the EU, outside of Germany, without charging VAT. Your VAT-ID and address must be publicly verifiable. Please email your order to sales@metriful.com and we will send you an online invoice and payment link.

Formation of the contract of sale

By submitting an order through our website, you are making an offer to buy goods. Your completion of the checkout process does not constitute our acceptance of your offer. The contract of sale is formed when we accept your offer and agree to supply the goods to you. Unless you are otherwise notified, our acceptance occurs when we dispatch the goods to you.

Once you submit an order, we will send you an order acknowledgement email. We will send you an order confirmation email when your order is dispatched to the shipping address you have specified.

You must check all emails you receive from us for accuracy and let us know immediately if there are any errors.

We will retain ownership of all goods until they are delivered to the address specified by you. Ownership of the goods will pass to you on delivery.

We are not liable for orders misdelivered due to you providing an incorrect shipping address to us.

We are not liable for any charges which may be applied by your payment provider as a result of processing your payment to us.

We are not liable for any taxes or customs fees which may be charged to you when your goods enter the destination country. Any statements appearing on our website concerning possible taxes or customs charges may be subject to inaccuracies or errors and we recommend that you independently verify such statements.

You should inspect all goods carefully after delivery and contact us as soon as possible if any item is defective or missing.

The shipping times stated on the Website are estimates and shipping may occasionally take longer. We will deliver the goods without undue delay and certainly no later than 30 days from the day after the contract was made.

Cancellations, Returns and Refunds Policy

Our Cancellations, Returns and Refunds Policy forms part of these Terms of Sale

Last updated: 14 July 2023